Opinion Former Article

ABI RDR conference: Keeping customer at the heart of the RDR reform

Speaking today at the ABI's conference on the Future of Retail Distribution in Financial Services, ABI Director General Stephen Haddrill said:

"The RDR provides an opportunity to benefit generations of consumers by helping them to make adequate provision for their financial needs. It can also play a vital role in reversing the savings and protection gap in Britain. The need for consumers to receive advice and guidance has never been greater. The next six months in particular are an important chance for long-term reform.

"Consumers only see one financial services industry and providers, advisers and regulators need to work together to build confidence and trust. All parts of the distribution chain must work together to take forward the programme for reform."

Also speaking at the conference was Dan Waters, Director of Retail Policy and Themes from the FSA and Chris Cummings, Director General of AIFA.

The conference was attended by 130 delegates from the across the financial services industry, and aims to take forward the FSA's proposals to improve consumers' experiences when buying products from the financial services industry.

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Notes for Editors

1. Enquiries to:
Jonathan French 020 7216 7392 (Mobile: 07958 330 480)
Malcolm Tarling 020 7216 7410 (Mobile: 07776 147 667)
Erfan Hussain 020 7216 7411 (Mobile: 07712 841 184)
Kelly Ostler-Coyle 020 7216 7415 (Mobile: 07968 364 302)

2. The ABI is the voice of the insurance and investment industry. Its members constitute over 90 per cent of the insurance market in the UK and 20 per cent across the EU. They control assets equivalent to a quarter of the UK's capital. They are the risk managers of the UK's economy and society. Through the ABI their voice is heard in Government and in public debate on insurance, savings and investment matters.

3. An ISDN line is available for broadcasts.

Copies of all ABI news releases, together with other information from the Association, can be seen on our website http://www.abi.org.uk

More Articles by Association of British Insurers (ABI) ...

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