Opinion Former Article

ABI: Insurers will remain vigilant

Maggie Craig, Director of Conduct Regulation at the Association of British Insurers said:

“Our members support the regulator’s work to deliver good outcomes for consumers and ensure company incentive schemes do not result in customer detriment. The FSA’s guidance clearly sets out measures firms should take to manage incentive schemes and will be useful in understanding the regulator’s expectations.

“Insurers have already done a lot of work to implement the measures outlined in the guidance and will continue to take the issue seriously and remain vigilant. We are pleased the FSA has recognised the industry’s work so far by including examples of good practice submitted by our members in the final guidance.”


Kelly Ostler-Coyle
Senior Media Relations Officer
Operations Directorate

T: 020 7216 7375
M: 07968 364 302 / BB: 07720 496872
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Association of British Insurers
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